PeopleMetrics

JULY 17, 2018

As noted previously, the term VoC is frequently used to describe the measurement of the customer experience; so is the term customer experience management (CEM). Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. Market Research vs. VoC.

Measurement 210

Measurement CEM Telecommunications Wireless 210

PeopleMetrics

JULY 31, 2018

Wi-Fi could be a topic, but some customers might call it wireless internet. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Here’s how it works. Others might say only internet or speed of internet or web access.

Analytics 79

Analytics CEM Telecommunications Hotels 79

Beyond Philosophy

JUNE 23, 2015

A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Wireless text messaging is widely used in the U.S.;

Wireless 60

Wireless Marketing Advertising e-support 60

Beyond Philosophy

JUNE 29, 2015

Time in the store equates to spending on coffee and other products, so Starbucks began testing wireless recharging mats at various locations. Domino’s learned from its community that providing a movie makes a great accompaniment to a pizza delivered to customers’ homes; and, in the U.K,

Consumers 60

Consumers Wireless Banking Leadership 60

Answer Dash

APRIL 17, 2020

Customer experience management, sometimes abbreviated to CEM, is the practice of owning your customer experience and actively working to improve it. CEM means making changes to the way you do things. What is customer experience management?

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66