Lumoa

JULY 21, 2022

Before delving any deeper, let’s take a moment to define telecom customer experience management (CEM or CXM) and how brands in this industry have historically performed. Now that we’ve covered a few of the effects of the customer journey in the telecom industry, let’s go over a few basic tips to help improve CEM in your organization.

Customer Experience 236

Customer Experience Telecommunications CEM Customer Journeys 236

Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. Although it might sound hard to implement, in reality, there’re modern t ools that can help you with that.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience. Do you love CEM as much as we do? Although it might sound hard to implement, in reality, there're modern tools which can help you with that.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience. Do you love CEM as much as we do? Although it might sound hard to implement, in reality, there're modern tools which can help you with that.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Beyond Philosophy

JUNE 4, 2015

To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience.

Omni-Channel 60

Omni-Channel Sports Retail Video 60

Clarabridge

MARCH 21, 2017

And while customer experience management (CEM) activities should be data-driven, it is hard to figure out which data to use. What will make the most impact as you expand your CEM program? Focus on omni-channel analysis to provide a holistic CEM picture. Big data can be overwhelming. It’s just…well, big.

Omni-Channel 61

Omni-Channel CEM Data Customer Experience 61

ENGAGE.cx

JULY 9, 2015

Retailers must find ways to bridge the gap between offline and digital channels. For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions.

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40