CloudCherry

DECEMBER 23, 2019

In any industry, it’s about connecting with people and providing an amazing experience- something Mike aims to do daily. SAAS Technology Expert 5+ years, Manager, Team Leader ROI focused. The post How to tie Customer Success into your CEM program appeared first on CloudCherry. It goes to show that CX is EVERYWHERE.

CEM 195

CEM Customer Success How To Return on Investment 195

Lumoa

SEPTEMBER 8, 2021

The Next Generation of CEM Today, product and service changes are typically driven by interviewing key clients, running surveys, or hosting customer advisory meetings. With this data, you can build a vivid image across departments, different customer industries, stages of implementation, etc.

Customer Experience Management 208

Customer Experience Management CEM Customer Experience Management 208

CloudCherry

FEBRUARY 20, 2019

As customer experience gains more traction and more maturity as an industry, the technology is running double time to keep up. 90% of the set up for a new CEM solution is standard – so why are you being billed for it as a professional service? You need a direct ROI model to prove your value to the business. By how much?

Strategy 273

Strategy CEM Analysis Self Service 273

PeopleMetrics

AUGUST 7, 2019

For almost any initiative in business, the way to convince leadership to invest is to show them a return on investment (ROI). In turn, the best way to secure executive sponsorship in VoC is to demonstrate that improving the customer experience pays big returns. Look inside at CLV to determine ROI.

Leadership 70

Leadership ROI CEM How To 70

Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. The Value of Customer Experience, Quantified.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Experience Matters

APRIL 7, 2015

Clarabridge uses industry-specific models and the most precise, accurate Natural Language Processing (NLP) functionality and sentiment analysis to detect emotion, context, and root causes, as well as to predict future customer behaviors. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120