NobelBiz

MARCH 21, 2023

This will allow agents more time between calls to document the interaction and properly prepare for the next call. Progressive dialers are also equipped with features that improve the quality of outbound calling. It also ensures that customers are connected to the right agent at the right time.

Contact Center 52

Contact Center Software Call Center Call Recording 52

NobelBiz

FEBRUARY 2, 2021

A learning management system can help your agents learn anytime, anywhere. One-on-One Meetings It’s not easy to train new agents in an isolated environment if you don’t make communication a priority. Call Recording One of the cornerstones of contact center quality is call recording.

Call Center 52

Call Center Training Tips Contact Center 52

NobelBiz

MARCH 21, 2023

Why was the call routed to the incorrect division? Review call records and logs. Consult with your call center agents and supervisors. Determine why customers are calling back To enhance the rate of first-call resolution, the first step is to discourage customers from calling back.

First Call Resolution 52

First Call Resolution Call Center Contact Center Knowledge Base 52

NobelBiz

APRIL 18, 2022

A client will need to make significant changes in their technologies, CRM system, database, the way they use their analytics and spend a lot of time developing rules and rules-based policies and procedures. Contact Center Technologies Before you can get to efficiency, you have to create a whole new call center environment.

Call Center 52

Call Center Contact Center How To Gamification 52

BirdEye

DECEMBER 26, 2023

VoIP or Voice over Internet Protocol is a communication system that uses the internet to make calls, unlike a traditional landline telephone. You can use VoIP on computers, tablets, smartphones, and other VoIP-enabled devices to make and receive calls. Setup call forwarding to avoid missing important calls.

Call Recording 109

Call Recording Video System Communication 109

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. It is done with a contact center call recording software and they provide a rich tapestry of data, from customer sentiment to agent efficacy.

Interaction 98

Interaction Analytics Call Center Contact Center 98

NobelBiz

NOVEMBER 6, 2023

Interactive Voice Response (IVR): IVR systems use automated voice prompts to route callers to the appropriate department or provide self-service options. Customer Relationship Management (CRM) Software: CRM systems automate customer data management, providing a comprehensive view of customer interactions and histories.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

BirdEye

JUNE 14, 2023

Having a proper internal communication system allows you to deliver timely, consistent information to your employees, engaging them and reinforcing the team atmosphere. Internal communication methods might include in-person or virtual team meetings, company-wide or departmental emails, or internal company newsletters.

Communication 98

Communication Social Media Video Meeting 98

NobelBiz

MAY 24, 2022

Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry. Cloud-based telephony systems have enabled remote working, removing the need for employees to be at their workstations.

Call Center 52

Call Center Tips Virtual Call Center Management 52

NobelBiz

AUGUST 11, 2022

A CCaaS solution greatly simplifies the omnichannel aspect with: Real-time dashboards that can assist agents in determining which channels consumers are utilizing. Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52

NobelBiz

JUNE 1, 2021

It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. A CCaaS solution’s principal goal is to appropriately route calls and maintain track of your customer interactions. What exactly is CCaaS? What exactly is a CCaaS solution?

Contact Center 52

Contact Center Multi-Channel Call Center Software 52