Call Recording Contact Center Customer Success Technology 
CSM Magazine
APRIL 25, 2023
Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Contact centres are an integral part of delivering customer service.
Talkdesk
JANUARY 2, 2020
After placing in the Leader quadrant of the 2019 CCaaS Magic Quadrant for North America , Talkdesk is atop the list of customer service vendors in Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. out of five) in the Gartner Peer Insights Contact Center as a Service, North America market.
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GlowTouch
DECEMBER 10, 2020
Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Why does this matter? By necessity, most organizations had to adopt some measure of working from home.
Talkdesk
MAY 3, 2017
The mission of AppConnect is to allow Talkdesk customers to add more tools to their contact center stack without any hassle. All of the apps available on AppConnect are guaranteed to come with one-click install, a free trial and a pay-as-you-go process that allows customers to change their plan any time they want.
NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. The process!
Kustomer
JANUARY 14, 2021
To learn more about the secrets to understanding the customer environment, check out the Customer Service Secrets podcast episode below, and be sure to subscribe for new episodes each Tuesday and Thursday. Listen Now: Listen to “Ed Porter | Using Technology to Better Your Results” on Spreaker. Tell us a little more.
Talkdesk
AUGUST 4, 2017
Performetric is a real-time, adaptive system that monitors fatigue and recommends actions to keep all contact center agents working at the best. Ytica offers out-of-the box contact center reporting and also customizable drag-and-drop dashboards. TalkIQ – presented by Ali Mapes, Head of Customer Success.
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