Call Recording Consumers Contact Center Software Social Media 
NobelBiz
JULY 25, 2023
. – Christian Montes, Executive Vice President of Client Operations @NobelBiz The Multifaceted Channels of Interaction In a contact center, customer interactions unfold across a myriad of channels, each holding a unique treasure trove of insights. The speed of response, frequency of queries, and keywords used can provide crucial data.
NobelBiz
APRIL 27, 2021
Customer satisfaction is calculated in percentage terms by taking into account the number of consumers retained by a business at the completion of a given period. If a consumer loyalty scheme has a fixed expense, this commitment will increase the long-term revenue by attracting extra profits. What is the aim of customer loyalty?
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NobelBiz
JUNE 7, 2021
Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. If no one is accessible, calls can be redirected to other colleagues’ extensions.
NobelBiz
FEBRUARY 23, 2023
Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. If no one is accessible, calls can be redirected to other colleagues’ extensions.
NobelBiz
MARCH 15, 2021
Customers are now using voice, social media, and other channels to communicate, get information, complain and compare. Merging and integrating CRM with your contact center solution allows you to optimize the customer journey. As technology continues to evolve, the customer experience is changing dramatically.
NobelBiz
APRIL 18, 2022
If your client has an issue with your product or service, the consumer will blame the agent. But it’s still emotionally challenging day after day, call after call. Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply.
NobelBiz
MARCH 23, 2022
It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Including social media, Webchat, SMS and more.
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