AWS Machine Learning
SEPTEMBER 29, 2022
The solution discussed in this post enables customers to interact with a voice bot backed by a curated knowledge base in a natural and conversational manner. Export the Genesys call flow from the QnABot Content Designer. Import and publish the call flow with Archy. Choose Download Inbound Call Flow.
Uniphore
OCTOBER 21, 2021
The intuitive and simple-to-use UX allows business users to use the same business logic and call flows to rapidly develop and implement self-service and agent-assisted applications. Follow our blog and connect with us on LinkedIn , Twitter , Facebook , and Instagram. Enhanced Self Service with Multimodal Capabilities.
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ProProfs Chat
JULY 29, 2020
From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. Personalize Every Single Call. Improve First Call Resolution (FCR). Emphasize Call Flow Management. Personalize Every Single Call.
TechSee
JANUARY 24, 2019
Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The human-interaction drives a personal connection as agents can pick up on customers’ body language and tone of voice.
ProProfs Chat
DECEMBER 22, 2020
They even complained about language barriers when connecting for support during calls. They get to connect with a brand faster with the use of live chat for call center. They get faster resolution to their problems in comparison to regular call support. You can start by integrating it to knowledge base software.
Talkdesk
DECEMBER 23, 2020
Talkdesk can help financial institutions quickly stand-up dedicated PPP contact centers to manage emergency programs like PPP in multiple iterations, or integrate the Talkdesk CX Cloud into your overall contact center platform, leveraging: Workforce Engagement Management to empower agents to deliver exceptional client service from home Predictive Dialing (..)
NobelBiz
FEBRUARY 22, 2023
Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. How to increase the Fist Call Resolution?
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