Call Flow, Connections, Knowledge Base and Virtual Agent

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

The solution discussed in this post enables customers to interact with a voice bot backed by a curated knowledge base in a natural and conversational manner. Export the Genesys call flow from the QnABot Content Designer. Import and publish the call flow with Archy. Choose Download Inbound Call Flow.

Virtual Agent

Virtual Agent Call Flow Self Service Contact Center

Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform

Uniphore

OCTOBER 21, 2021

This empowers business users to accelerate the rapid development and quick implementation of next-gen customer experience applications across self-service and agent-assisted interactions. Follow our blog and connect with us on LinkedIn , Twitter , Facebook , and Instagram. Enhanced Self Service with Multimodal Capabilities.

Self Service

Self Service Contact Center Virtual Agent Call Flow

Customer Experience Update

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform

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