NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

JULY 31, 2023

Dive deep into the intricacies of call queuing and how it’s revolutionizing the way businesses handle customer communications. With the right call queuing system in place, you’ll witness improved call handling, reduced wait times, and heightened agent productivity. Modern systems can adapt in real-time.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. What is hyper efficiency in a contact center?

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

CSM Magazine

MARCH 22, 2016

In recent years, more and more sources have referred to call centers as the “white collar sweat shop” of our time. The first time I heard this reference, it immediately hit home for me. Think about the typical call center environment for a moment – perhaps your own.

Call Center 40

Call Center Exercises Customer Service Representative Wait Times 40

NobelBiz

MARCH 21, 2023

In the contact center world, efficiency is paramount, hence the importance of progressive dialer software. Every call center manager avidly searches for tools and methods to improve their contact center performance further and provide everything their agents need to achieve their highest productivity.

Contact Center 52

Contact Center Software Call Center Call Recording 52

Myra Golden

NOVEMBER 15, 2016

I had just joined the company as the new Call Center Manager a few months ago. Queue times were longer than was acceptable, average talk time was up, file closing time kept getting longer and longer – now taking an average of 22 days instead of the target of 5 days. Interestingly, call volume was not up.

Call Center 76

Call Center Training Video How To 76