Joe Rawlinson

AUGUST 9, 2017

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. percent are delivering average service and 39.6 percent are lagging or falling behind today’s customer service trends.

Omni-Channel 104

Omni-Channel Self Service Consumers Meeting 104

ViiBE Blog

JUNE 1, 2021

Beyond merely saving your company on customer service personnel, customer self-service empowers your customers to find their own solutions. With younger generations increasingly averse to phone calls, many also prefer self-service. That can include self-service, text chat, or video chat.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Retail , SMB. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Customers called a number and were routed to a customer service representative.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JANUARY 22, 2021

Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers. Video assistance, on the other hand, has specific tools and functionalities, beyond basic video call features, designed to enhance field service operations and after-sales support. How did you come up with the idea for ViiBE?

Self Service 52

Self Service Virtual Call Center Video Call Center 52