NobelBiz

SEPTEMBER 30, 2020

The contact center industry is no exception. Learn everything you need to know about how to start a virtual call center. The post How to Start a Virtual Call Center appeared first on NobelBiz®. Adapt your business to the new reality.

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Virtual Call Center Call Center How To Contact Center 69

NobelBiz

FEBRUARY 10, 2023

The center piece of the discussion was the virtual call center and how to manage and improve the all-round metrics of this trending business model in the contact center space. Listen to the full episode here: Tony: What tips do you have for a person that wants to start a virtual call center?

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Virtual Call Center Call Center Contact Center Gamification 52

NobelBiz

JANUARY 15, 2021

Steve Bederman joins the Customer Service Academy Podcast - hosted by Tony Johnson - to talk about the different ways in which you can build trust and energy in a virtual call center, plus a host of many more interesting and highly educational insights on running a contact center in general.

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Virtual Call Center Call Center Contact Center Customer Service 72

ShepHyken

AUGUST 17, 2021

in 2017 after 10 years with the company in senior leadership roles. Liveops is a leader and pioneer in the virtual call center space, with a distributed workforce of over 20,000 domestic home-based agents. About: Greg Hanover was named CEO of Liveops Inc.

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Virtual Call Center Customer Service Representative Call Center Leadership 102

NobelBiz

NOVEMBER 26, 2021

So, as a business owner, how do you tackle performance management within your contact center ? How do you assess the performance of a contact center? Christa Heibel, Founder, and CEO of CH Consulting discuss Crisis Leadership and Mindset in Business from our podcast series First Contact: Stories of the Call Center.

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Management Contact Center Call Center Contact Center Software 52

Win the Customer

JUNE 5, 2017

A survey by Leadership IQ found people are 87 percent more likely to love their job if they work from home or remotely. Keep your mobile team highly engaged with ongoing virtual meetings. Giving employees the freedom to work from home can impact how much they love their job and their desire to stay.

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Customer Service Virtual Call Center Guidelines Call Recording 88

ViiBE Blog

JANUARY 22, 2021

Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers. In various sectors, we have seen a sharp increase in the use of remote inspections and leadership visits. No more call redirection, no more operational pauses. How did you come up with the idea for ViiBE?

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Self Service Virtual Call Center Video Call Center 52