Call Center Leadership Omni-Channel Virtual Call Center 
NobelBiz
FEBRUARY 10, 2023
The center piece of the discussion was the virtual call center and how to manage and improve the all-round metrics of this trending business model in the contact center space. Listen to the full episode here: Tony: What tips do you have for a person that wants to start a virtual call center?
ViiBE Blog
JANUARY 22, 2021
Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers. In various sectors, we have seen a sharp increase in the use of remote inspections and leadership visits. No more call redirection, no more operational pauses. This is in phase with Zendesk’s omnichannel project trajectory.
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