NobelBiz

FEBRUARY 10, 2023

And at the end of the day you do it with an added value of compassion, empathy and concern for how the customer feels about it. Steve Bederman was invited on the Customer Service Academy Podcast, moderated by Tony Johnson. Steve: Well, you know, virtual has really been a part of the technology experience for a long time.

Virtual Call Center 52

Virtual Call Center Call Center Contact Center Gamification 52

NobelBiz

JANUARY 15, 2021

Steve Bederman joins the Customer Service Academy Podcast - hosted by Tony Johnson - to talk about the different ways in which you can build trust and energy in a virtual call center, plus a host of many more interesting and highly educational insights on running a contact center in general.

Virtual Call Center 72

Virtual Call Center Call Center Contact Center Customer Service 72

ShepHyken

AUGUST 17, 2021

The Uncommon Soft Skills That Make Up the Best Customer Service Representative. They discuss the three most uncommon soft skills that make up the best customer service reps: Creativity, Coordinating with others, and Cognitive Flexibility. in 2017 after 10 years with the company in senior leadership roles.

Virtual Call Center 103

Virtual Call Center Customer Service Representative Call Center Leadership 103

Win the Customer

JUNE 5, 2017

A survey by Leadership IQ found people are 87 percent more likely to love their job if they work from home or remotely. But it takes more than a telecommute policy to successfully manage a thriving remote customer service team. Meet virtually. Keep your mobile team highly engaged with ongoing virtual meetings.

Customer Service 88

Customer Service Virtual Call Center Guidelines Call Recording 88

NobelBiz

NOVEMBER 26, 2021

So, as a business owner, how do you tackle performance management within your contact center ? How do you assess the performance of a contact center? Christa Heibel, Founder, and CEO of CH Consulting discuss Crisis Leadership and Mindset in Business from our podcast series First Contact: Stories of the Call Center.

Management 52

Management Contact Center Call Center Contact Center Software 52

ViiBE Blog

JANUARY 22, 2021

Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers. We are thankful that we were able to help support our customers during this time by providing a tool to make this accelerated digital transformation easier and smoother for them. No more call redirection, no more operational pauses.

Self Service 52

Self Service Virtual Call Center Video Call Center 52