Call Center, First Call Resolution, Leadership and Virtual Call Center

Performance Management: Best Practices for Leaders, Managers and Agents

NobelBiz

NOVEMBER 26, 2021

So, as a business owner, how do you tackle performance management within your contact center ? How do you assess the performance of a contact center? Christa Heibel, Founder, and CEO of CH Consulting discuss Crisis Leadership and Mindset in Business from our podcast series First Contact: Stories of the Call Center.

Management

Management Contact Center Call Center Contact Center Software

Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers.

Self Service

Self Service Virtual Call Center Video Call Center

Customer Experience Update

Performance Management: Best Practices for Leaders, Managers and Agents

Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

Webinars

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