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How to Quickly Onboard New Call Center Workers in Times of Crisis

CSM Magazine

Derek Jones, VP Enterprise Strategy, Americas at Deputy outlines the steps call centers need to take for quick onboarding of new employees. During these times, call centers are experiencing huge spikes in income calls, and it’s not a surprise that even the most prominent companies face difficulties.

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5 Top Customer Service Articles of the Week 12-5-2022

ShepHyken

Cleaning a Toilet vs. Calling Customer Support: 3 Factors Impacting the Customer Experience by Eric Smuda. InMoment) Too many companies see their call center as only a cost and something that can be managed or minimized by reducing headcount and shifting to lower cost channels.

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

This is why, among other things, it is intended to guide the choices of call centers in terms of investments. Here are some of the questions you should to ask: What kind of process are you providing to support agents? How often do agents need to call or e-mail the solution to complete a task?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. LinkedIn: [link]. Website : [link]. LinkedIn : [link].

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Video: Turning Your Contact Center Into A Profit Center

RapportBoost

Jenny Craig is a well-known brand, we have been around for 35 years, and we help people lose weight in which they chat with one-on-one dedicated support, as well as a healthy meal replacement system, and they can go into one of our 500 centers and have their food delivered to them with Jenny Craig anywhere. Tony: Cool.