NobelBiz

APRIL 3, 2023

As businesses strive to provide exceptional customer experiences, call centers have become an increasingly important part of the customer service strategy. Contact centers are responsible for handling customer inquiries and complaints while providing solutions.

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

Magellan Solutions

SEPTEMBER 24, 2020

Are you still managing your inbound call center in-house? In this article, you’ll find out when exactly should you outsource your inbound call center and how to do it right. When to outsource your inbound call center. The main role of an inbound call center is to provide quality customer service.

Call Center 40

Call Center Effort Score Competitive Advantage Customer Service Strategies 40

Talkdesk

AUGUST 4, 2016

One of the places bots are likely to make a big splash is customer service. For better or worse, the bot has made its debut but what effect will bots have on call center jobs? To answer this question, we need to take a few steps back and examine the history of innovations in customer service.

Call Center 40

Call Center Omni-Channel Self Service Chatbots 40

ShepHyken

SEPTEMBER 22, 2023

So, what can we expect from customer service trends in 2023? This year, we’ll see a growing focus on the role of service in corporate strategies, with businesses incorporating new approaches and technologies to deliver the support their customers need.

Self Service 62

Self Service Trends Customer Service Chatbots 62

NobelBiz

JUNE 4, 2024

Customer service is the backbone of any successful call center. It’s the first point of contact between a business and its customers, making it a critical component in shaping the customer experience. What is a Customer Service Call Center?

Call Center 52

Call Center Customer Service Social Media Contact Center 52

NICE inContact

JUNE 7, 2018

In today’s digital economy, there have never been more opportunities for businesses and their customers to interact. Chat, text, social media, websites, IVR, even traditional phone calls with customer service representatives – the list continues to grow. Adapting to New Tools. What’s Next?

Omni-Channel 120

Omni-Channel Consumers Customer Experience Social Media 120

CSM Magazine

MARCH 31, 2022

In this article, we will discuss the basics of voicebot technology and how it is changing the customer service industry. Voicebots are still relatively new technology, but they are growing in popularity due to their convenience and ease of use. How are voicebots changing the customer experience?

Industry 52

Industry Customer Service Contact Center Chatbots 52