NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here. Tune in now !

Call Center 59

Call Center Management Contact Center Contact Center Software 59

TechSee

DECEMBER 9, 2020

One area with tremendous potential for benefit is when enterprises implement contact center RPA. RPA in Contact Centers. A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. What is hyper efficiency in a contact center?

Contact Center 52

Contact Center Call Center Management Gamification 52

Talkdesk

OCTOBER 24, 2017

Talkdesk is loaded with smart contact center tools that let you adapt to your customer needs in real time and improve customer relationships. This arsenal of smart contact center features is only valuable if you make use of them! But thanks to new technology, those reactive days are over.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

AWS Machine Learning

SEPTEMBER 22, 2022

Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. As we can see in the example, understanding the sentiment towards inflation can inform a buy or sell decision. Scenario 2: Real-time contact center analysis.

Social Media 66

Social Media Contact Center Analysis Hotels 66

Talkdesk

FEBRUARY 5, 2018

Many have, however, reached a consensus regarding its likely impact on contact center workflow. Customers will not need to wait for live agents to discuss basic billing or informational issues; self-service will help them conveniently get the answers they want – on their own terms.

Self Service 40

Self Service Contact Center Workflow Contact Center Report 40