NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

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Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Among its standout features is the Preview Dialer.

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Call Center Self Service Software Contact Center 59

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

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Contact Center Customer Satisfaction Technology Self Service 116

NobelBiz

SEPTEMBER 6, 2022

How to reduce call center attrition rate? Recruit the right call center agents, improve communication, provide continuous training, use a unified call center solution and more. Read on to find the best strategies to reduce call center agents’ attrition.

Call Center 52

Call Center Contact Center Multi-Channel Training 52

NobelBiz

FEBRUARY 22, 2023

The customer service industry has been changing to place the customer in the first place. Contact center data plays a significant part in this growth, and the most successful firms make the most of this technology. That is why Call center analytics enables you to collect and analyze customer data to prioritize them.

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Call Center Analytics Contact Center How To 52

TechSee

MAY 29, 2018

With clear ROI demonstrated almost immediately upon implementation, C-level decision-makers and call center management have turned to visual engagement as an important stepping stone on their journey towards providing a digital customer-centric experience. The post How will Visual Engagement Impact Your Contact Center?

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Contact Center Engagement Call Center Net Promoter Score 95

TechSee

APRIL 10, 2018

We’ve underlined three primary goals and considerations for why and how a contact center BPO should plan its tech adoption strategy. Own the end-to-end customer journey. The post 3 Methods to Capture the Promise of Technology in Call Center BPO Offerings appeared first on Techsee.

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Call Center Self Service Technology Competitive Advantage 139