Horizon CX

APRIL 3, 2023

Automating call center activity is a reality we must deal with, but those messages can be frustrating for customers and detrimental to the overall experience. KOVA Corp recently published an impressive list of the dos and don’ts of call centers that are worth repeating here. “A

Contact Center 130

Contact Center Call Center Entertainment System 130

NobelBiz

MARCH 19, 2024

Call center dashboards play a vital role in contact centers. Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. Table of Contents What is a Call Center Dashboard?

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here. Tune in now !

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Magellan Solutions

MARCH 14, 2023

A glimpse of the Call Center Industry The first call center started its operations in the Philippines in 1992. At present, 1.4 million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). But this is only the tip of the iceberg.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!

Call Center 52

Call Center Management Contact Center Gamification 52

Magellan Solutions

AUGUST 4, 2021

Taking a glimpse of the Call Center Philippines . The first call center started its operations in the Philippines in 1992. At present, 1.4 million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). At present, 1.4 Other companies.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52

GlowTouch

MAY 7, 2020

Call Center Representative. We are headquartered in Louisville, KY, with offices in Boston, MA, and Bangalore, India, with another large contact center in Mangalore, India. Follow customers through authentication and call quality standards. The post Call Center Representative appeared first on GlowTouch.

Call Center 52

Call Center Multi-Channel Banking Policies 52