CSM Magazine

JUNE 13, 2023

That’s where call center solutions for small businesses come into play. These solutions provide a dedicated team of trained professionals who specialize in managing customer inquiries and support services. When customers have questions, concerns, or issues, they want quick and reliable solutions.

Call Center Solutions 52

Call Center Solutions Call Center Exceptional Customer Service e-support 52

Talkdesk

AUGUST 8, 2019

They believe that e-commerce companies should deliver the best value to their customers, instead of investing too many resources outside the companies’ unique selling proposition. In addition to improving their average wait time , Lineten saw a number of improvements by moving their contact center to the cloud with Talkdesk.

Wait Times 46

Wait Times Contact Center Call Center Solutions Call Center 46

Stella Connect

JULY 6, 2017

If your customers and/or service benchmarking data are telling you there’s room for improvement, here are the two of the four call center solutions we recommend. Avoid Being Crushed by Heavy Call Volumes. Volume spikes are a fact of life for call centers. Is your call center QA process moving the needle?

Call Center Solutions 40

Call Center Solutions Call Center Self Service Contact Center 40

Stella Connect

JULY 11, 2017

In our previous post , we outlined practical solutions for managing call center traffic. Banishing long wait times and confusing, irritating IVRs is a must for every brand. These two call center solutions will help your team and your customer relationships flourish.

Call Center Solutions 40

Call Center Solutions Call Center Policies Training 40

TechSee

JULY 24, 2023

By minimizing wait times and personalizing interactions, customers feel valued and appreciated, leading to increased satisfaction and loyalty. Maximizing Data Capture Efficiency: TechSee’s Visual Journeys redefine data capture during hold times, significantly improving efficiency and accuracy.

Call Center 109

Call Center First Call Resolution Data CRM 109

Magellan Solutions

FEBRUARY 26, 2024

How does AI advance call centers? Additionally, AI enables businesses to automate call routing, ensuring that customers are directed to the right agent. Integrating artificial intelligence call center solutions empowers customer service professionals to streamline operations and enhance efficiency.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

NobelBiz

FEBRUARY 13, 2024

Self-service Options Providing customers with robust self-service options through various channels (web, mobile, IVR) empowers them to find solutions quickly without needing direct agent interaction, reducing wait times and improving overall satisfaction.

Call Center 59

Call Center Self Service Software Contact Center 59