TechSee

JULY 24, 2023

By minimizing wait times and personalizing interactions, customers feel valued and appreciated, leading to increased satisfaction and loyalty. Customers can submit images, documents, or screenshots through the visual interface of the IVR system.

Call Center 109

Call Center First Call Resolution Data CRM 109

Kustomer

APRIL 13, 2022

If you allow customers to exchange ideas with each other online, you can save your customer support team some valuable time. Creating an online forum for customers to ask questions and receive answers helps you publicly document fixes for common problems. CRM software connects customer service with sales and marketing.

Self Service 94

Self Service Customer Service Chatbots Omni-Channel 94

TechSee

OCTOBER 22, 2019

With 40% of all calls considered “next issues” following initial contacts, NIA is now a critical strategy for reducing customer effort, reducing pressure on contact centers and increasing loyalty. NIA is measured by tracking the number of repeat calls a contact center receives within a specific period of time.

Contact Center 84

Contact Center Self Service Effort Score Average Handle Time 84

InMoment XI

OCTOBER 19, 2023

Whether you’re running a small e-commerce store or a large multinational corporation, contact center solutions have something to offer. These solutions play a pivotal role in enhancing customer interactions, providing better support, and fostering customer loyalty.

Contact Center 364

Contact Center Customer Service Omni-Channel Call Center Solutions 364

TechSee

JUNE 11, 2019

For years, companies have battled to strike the right balance between customer service KPIs. For example, heavy emphasis on low AHT would often negatively impact customer satisfaction. Increased call deflection to self-service: self-service options reduce waiting, saving valuable time for customers.

Self Service 117

Self Service Technology Customer Service Contact Center 117

TechSee

JULY 10, 2018

When a claim is made, the insurance company has a small window of opportunity to provide service that will satisfy a customer – or not. If a claim is handled well, customer satisfaction and retention rates will rise. The Competition Advantage. Visual Claims a practical approach to achieving a shorter life cycle insurance claim.

Insurance 153

Insurance Industry Competitive Advantage Innovation 153

Kustomer

FEBRUARY 19, 2024

It also offers a self-service portal where businesses can create a knowledge base containing FAQs, articles, and how-to guides, empowering customers to find answers to their questions independently. This real-time insight enables teams to adjust their strategies or workflows immediately, ensuring that customer needs are met efficiently.

Self Service 52

Self Service Software Knowledge Base Social Media 52