Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Customer Community: an online space where customers can share feedback, ideas, reviews, and advice.

Self Service 275

Self Service Knowledge Base e-support Policies 275

inmoment

NOVEMBER 6, 2019

In a world where e-commerce is constantly evolving, more and more traditional quality assessment strategies are becoming obsolete. InMoment’s latest white paper, “ Why a Customer Experience Program is More Powerful Than Mystery Shopping ,” details what intelligent technology can do that mystery shopping simply cannot. .

Strategy 40

Strategy e-support Feedback Technology 40

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Live Chat VS Phone Support Statistics.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

SmartKarrot

APRIL 22, 2022

You can have inbound content such as informative blogs, e-books, white papers, etc. Brand or business communities are especially important for B2B companies. Communities can also be a great platform for collecting feedback, gathering customers with a similar mindset, and creating content according to customer needs.

Customer Retention 10

Customer Retention B2B Strategy Rewards Programs 10

SmartKarrot

OCTOBER 19, 2020

Every day, your target audience gets impressions about your brands from various touchpoints. In order to define the decision journey for a client, you will have to address your prospect’s pain points and try to build brand awareness in the process. You as a consumer will mostly be having a few beauty brands on your tips to reckon from.

e-support 10

e-support Customers Brands Loyalty 10

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. A VIP could be a valued long-term customer, a new prospect who’s on the edge of making a purchase, or a cranky client who’s at risk of harming your brand’s reputation. The Exceptionally Angry Customer.

Company 162

Company B2C Social Media e-support 162

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. A VIP could be a valued long-term customer, a new prospect who’s on the edge of making a purchase, or a cranky client who’s at risk of harming your brand’s reputation. The Exceptionally Angry Customer.

Company 100

Company B2C Social Media e-support 100