ShepHyken

DECEMBER 4, 2017

Relief can take you back to happiness, and maybe even create customer confidence (a key to creating loyalty) along the way. 5 Customer Experience Lessons from the World’s Biggest Brands Marketing by Kristian Bannister. Learn how to offer a better customer experience than your competitors—and increase your bottom line.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0

ShepHyken

APRIL 18, 2023

For a number of years, I’ve preached that our customers no longer compare us just to our direct competitors, but instead to the brands they enjoy doing business with the most. In other words, the ones that provide the best customer service and experience.

B2C 64

B2C B2B Customer Service Training Retail 64

ShepHyken

APRIL 30, 2018

16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Business2Community) A Customers 2020 report predicts that by 2020, customer experience will overtake both price and product as the key differentiator for brands. 5 Predictions On The Future Of Customer Service by Mikhail Naumov.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81

ShepHyken

NOVEMBER 17, 2017

Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Your brand must consistently engage with customers on the platforms and channels that are available at the time.

Customer Engagement 81

Customer Engagement Engagement Hotels Advertising 81

ShepHyken

OCTOBER 23, 2017

The likelihood that people will spend more and buy more often dramatically increases when you personalize your customer’s experience. Study: Consumers rate privacy, transparency, and trust over customer service by Andrew Birmingham. My Comment: Is customer service the number one priority?

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74