Comm100

APRIL 27, 2020

In a truly customer-centric organization, the only real way to deliver cohesive digital support is with an omnichannel approach. Omnichannel platforms give agents visibility into their customers’ entire conversation history, no matter which channel they reach out from.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

Magellan Solutions

JULY 28, 2021

Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. With the internet having already driven major progress on the first two customer needs, attention is now turning to convenience. . Meet customers where they are.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52

Avaya

MAY 23, 2017

Given your experience, how brand-loyal would you be to your organization? Here are three statistics that will get you rethinking your CX strategy in relation to digital transformation: 52% of companies don’t share customer intelligence outside of the contact center. sales, marketing, HR, billing).

Contact Center 42

Contact Center Touchpoint Customer Centricity eBook 42

Pointillist

JUNE 7, 2021

In 2020, enterprises and consumers were forced to cope with unpredictable circumstances that altered how customers behave, what they want from brands and most importantly, how organizations can meet their evolving expectations. Journey Management Maturity Separates CX Leaders from the Pack. By Stephanie Ventura.

Measurement 71

Measurement Survey Customer Journeys Management 71

Integrity Solutions

SEPTEMBER 28, 2023

At the end of the day, customers value organizations for not just the products they provide but the service they receive throughout the customer journey. It’s smart business, too, considering 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.

Customer Service Training 103

Customer Service Training Training Customer Service Contact Center 103

Kustomer

SEPTEMBER 16, 2019

For more than 125 years, our brands have shared a commitment to offering products of enduring quality and exceptional comfort, allowing our customers worldwide to express their own individuality and style. Increasingly, even when the customer journey finishes in a physical store, their journey often starts online.

Omni-Channel 45

Omni-Channel Retail Customer Journeys Meeting 45