Brands Customer Care Customer Change Measurement 
Pointillist
JUNE 7, 2021
In 2020, enterprises and consumers were forced to cope with unpredictable circumstances that altered how customers behave, what they want from brands and most importantly, how organizations can meet their evolving expectations. High Performers Take a More Mature Approach to Measure and Improve CX. By Stephanie Ventura.
Storyminers
JULY 7, 2020
It’s simply natural to let expectations creep between brands. After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2 Serve before you sell.
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Storyminers
JANUARY 24, 2017
Nordstrom is well respected for its exemplary customer service. It’s simply natural to let expectations creep between brands. After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. Is there a measurable correlation between CX and revenue?
Storyminers
JANUARY 24, 2017
Nordstrom is well respected for its exemplary customer service. It’s simply natural to let expectations creep between brands. After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. Is there a measurable correlation between CX and revenue?
Grade.us
JULY 17, 2018
Your client's customers seem to be less interested in their products or services. Customers change. Your client's customers are in a constant state of flux. The demands placed on their customers is greater than ever before. Whether you realize it or not, customers expect your clients to adapt to their needs.
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