article thumbnail

Making Your Contact Center Adaptive: Advanced Management Techniques for Quickly- Changing Customer Expectations

Storyminers

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customerschanging needs. 2017 won’t be a year of ‘one thing changes one time’. 1 Deepen your customer profile.

article thumbnail

How Top Performing Contact Centers Will Own 2017

Storyminers

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customerschanging needs. 2017 won’t be a year of “one thing changes one time.” 2: Serve before you sell. New metrics.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Top Performing Contact Centers Will Own 2017

Storyminers

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customerschanging needs. 2017 won’t be a year of “one thing changes one time.” 2: Serve before you sell. New metrics.

article thumbnail

2021 Survey: The State of Journey Management & CX Measurement

Pointillist

Pointillist surveyed over 1,150 CX, marketing, analytics and customer care professionals from various industries across the world to identify best practices, approaches, benchmarks and tactics used by top performing organizations. High Performers Take a More Mature Approach to Measure and Improve CX.

article thumbnail

3 New Local Marketing Strategies That Agencies Can Use for Clients

Grade.us

Your client's customers seem to be less interested in their products or services. Customers change. Your client's customers are in a constant state of flux. The demands placed on their customers is greater than ever before. billion measured visits. If it disappears who cares? All for free.