Lumoa

APRIL 28, 2020

New technology has driven organizations to undergo digital transformations, as a result, we see a shift in consumer behavior. Apps, machine learning, AI and other types of new technology have made it possible for consumers to do almost whatever they want- whenever they want– wherever they want.

Self Service 208

Self Service Customer Journeys Customer Experience Omni-Channel 208

Eptica

JULY 8, 2020

Date: Wednesday, July 8, 2020 Author: Pauline Ashenden - Demand Generation Manager Why a consistent customer experience is so important (and how to deliver it). Consistency is also essential for safeguarding brand reputation and trust – you don’t want to confuse or anger consumers by giving them conflicting information.

Customer Experience 111

Customer Experience Knowledge Base How To Self Service 111

CSM Magazine

JUNE 14, 2019

With so much emphasis on digital services these days, brands need to ensure they’re providing a seamless online service. More consumers than ever before are using their smartphones and tablets to shop for the things they need. Here, we’ll look at some of the best ways to improve your customer’s online experience.

Online Experience 40

Online Experience How To Customer Satisfaction Video 40

Answer Dash

SEPTEMBER 3, 2018

The world of eCommerce and the online experience is changing - and it’s time for businesses to either take note and catch up or get left behind. The Online Experience Today If you want to make a conversion or create a loyal customer on an eCommerce site today, you have to give your audience an exceptional customer experience.

Self Service 79

Self Service Ecommerce Knowledge Base Customer Service Representative 79

Eptica

JUNE 20, 2018

Date: Wednesday, June 20, 2018 Author: Pascal Gauvrit How AI-based self-service can transform the customer experience. Author: Pascal Gauvrit The internet is now the primary channel for most consumers when it comes to shopping, connecting with friends and families and communicating with brands.

Self Service 58

Self Service Customer Experience Knowledge Base Consumers 58

CSM Magazine

JULY 5, 2022

A lot of entrepreneurs and business owners are so focused on the technicalities of running their companies and promoting their products or services that they sometimes ignore how important it is to also build a good image for their brand. The bottom line is brand image matters a lot, and it would be a huge mistake to leave it to chance.

Strategy 59

Strategy Social Media Brands Advertising 59

CSM Magazine

MAY 24, 2021

For a brand that truly wants to craft a seamless online experience, every step of the customer journey matters. It could also involve the functional use of cookies to remember user preferences and inputs, improving their experience on succeeding visits. A better marketing approach.

Social Media 52

Social Media e-support ROI Brands 52