Beyond Philosophy

APRIL 4, 2019

When I go into Apple, I feel that the “store” is on brand, from the way they dress to the way they act to the absence of tills. It feels like the brand promise they made me in their marketing. . Another example—and cautionary tale—is Aviva insurance brand Norwich Union, an insurance company in the UK.

Loyalty 130

Loyalty Brands Insurance Call Center 130

BirdEye

SEPTEMBER 8, 2023

Financial services companies, like investment firms, banks, and insurance agencies, operate in a landscape where trust and credibility are paramount. That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity. More than 100,000 businesses trust us to delight their customer experience.

Financial 105

Financial Tips Management Social Media 105

SmartKarrot

FEBRUARY 2, 2021

Adding 24×7 available chatbots render the customer immediate assistance and help in augmenting the brand value too. Just in case, the chatbot cannot resolve the customer’s concern in one go, it deflects the issue to a human agent. Reduces Churn Rate. Sign up for our newsletter. contact-form-7].

Customer Experience 8

Customer Experience Effort Score Chatbots Wait Times 8

BirdEye

DECEMBER 8, 2023

Yes, a well-managed carpet cleaning business can be highly profitable, especially with a solid marketing strategy. Obtain the necessary equipment, licenses, and insurance, and create a business plan for a successful start. How to get more carpet cleaning customers? What is needed to start a carpet cleaning business?

Tips 58

Tips Strategy Marketing Social Media 58

Ian Williams

MARCH 19, 2020

I remember working with a bank, and we developed a set of customer standards and these were things that mattered most to the customers based on what was going to change their behaviour and they were fused with their brand values to give it some kind of uniqueness. Ian: Oh really? So, which sectors?”

Leadership 52

Leadership Consulting Financial Video 52