C Space

JULY 27, 2021

3 Chase Polan is the Founder and CEO of Kypris Beauty, a beauty brand which specializes in sustainably grown botanicals, and one which has developed a very loyal customer base during its 10 years in business. However, this is a difficult line to tread, and one that not every brand is doing authentically.

Fashion 52

Fashion Consumers Brands Brand Values 52

SurveySensum

JUNE 1, 2023

This is not good, as detractors can bad mouth their experience with your business and damage the brand value. And also, you can determine where you stand regarding customer loyalty and satisfaction. For example, if you are running a fashion retail business, it is ideal to benchmark your NPS against other fashion retailers.

NPS 52

NPS Retail Effort Score Net Promoter Score 52

BirdEye

OCTOBER 5, 2023

The stakes are high, with 91% of customers admitting they'd switch to a competitor following a poor customer experience. By getting inside the minds of your customers, you’ll gain actionable insights to craft a brand image that resonates, engages, and stands out from the competition.

Examples 62

Examples Measurement Brands How To 62

BirdEye

FEBRUARY 23, 2024

Verbal communication Involves spoken words, either in person or online, via engaging storytelling and active listening. You can create a transparent, informed, engaged workforce using internal newsletters, town hall meetings, and feedback channels. USP: Detailed information sharing.

Communication 62

Communication Multi-Channel Culture Social Media 62

ProProfs Chat

JULY 30, 2021

(a) Easy Introduction of New Products and Services: When you want to launch a new product/ service, it becomes very important to have a solid foundation base in the market. If your customers are not familiar with your brand values or your offerings, they will be hesitant to purchase your products. Image Source: Shopify.

Brands 111

Brands Net Promoter Score Social Media e-support 111