AskNicely

OCTOBER 10, 2018

Brands that use feedback to understand their customers are better able to communicate brand value. Action customer feedback to create brand stories which amplify your brand. By actioning your daily customer feedback, you create internal stories that help your employees share your brand promise.

Feedback 150

Feedback Brands Net Promoter Score Competitive Advantage 150

BirdEye

SEPTEMBER 6, 2023

Knowing your customer is your business’s first and best competitive advantage. When businesses take customer feedback and overall brand perception seriously, they significantly improve their conversion rates, brand value, and revenue. Some NPS sample questions are below.

Survey 57

Survey Marketing Comparison NPS 57

BirdEye

DECEMBER 26, 2023

The brand has invested time and resources in becoming the #1 choice in fitness for millions of Americans. Brand awareness vs. Brand salience Brand awareness and brand salience are two distinct but equally important aspects of brand management. Watch the Free Demo Now.

Brands 104

Brands Social Media Competitive Advantage Analysis 104

BirdEye

OCTOBER 5, 2023

What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. 6 Tips for turning a negative brand perception into a positive one How to determine your brand’s perception?

Examples 62

Examples Measurement Brands How To 62

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Do agents have access to the same performance data as their managers?

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Micro-coach them throughout the day.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. It is not an extra.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40