Books Customer Confidence Customer Service Customer Service Training 
ShepHyken
OCTOBER 15, 2018
Each week I read a number of customer service and customer experience articles from various resources. The 3 Types of Customers That Will Talk About Your Business—and The One That Definitely Won’t by Jay Baer. Great Customer Experience Means Consistent Customer Service by Glenn Pasch.
ShepHyken
DECEMBER 26, 2018
That quote comes from Simon Sinek, author of the book, Start with Why. This quote makes me think about the different reasons behind why a customer chooses to do business with a company. Customer service: You love the way they treat you. “People don’t buy what you do; they buy why you do it.”
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ShepHyken
OCTOBER 31, 2018
They are totally consistent with what we stand for, what I write about in my books and articles, and how we conduct ourselves at work every day. And, we want to teach our clients to be amazing to their customers, clients, guests, members – and anyone else they do business with. Last year I wrote a book titled Be Amazing or Go Home.
ShepHyken
NOVEMBER 30, 2016
Jim Collins, author of the bestselling business book, Good to Great said, “Good is the enemy of great.”. A good customer service experience is doing what you are supposed to do. Beyond satisfactory – and beyond good – is an exceptional customer service. That’s expected. In other words, it meets basic expectations.
ShepHyken
DECEMBER 19, 2018
I get new magic books and props in here every week. So, how much do your customers trust you? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.
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