DEEPEN Customer Experience Transformation: Enact, Part 3 of 3
West Monroe
JANUARY 30, 2019
In the third and last installment of our blog series about customer experience (CX) transformation, we discuss the most difficult, costly, and risk-laden phase, Enact. Given that most companies will need to transform in phases, CX leaders need to continuously show progressive return on investment. Build a Measurement Framework.
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