best-knowledge-management-software-for-talkdesk-contact-center 
Talkdesk
APRIL 13, 2021
Talkdesk offers advanced administrative services to help customers optimize their contact center. Talkdesk Managed Services allows businesses to supplement their teams with an advanced administrator. Why did Talkdesk choose PPT Solutions as our first Managed Services partner?
NobelBiz
MARCH 5, 2024
Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward?
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Talkdesk
MAY 12, 2020
The latest trend in at-home agent training centers around online, specialized tools that offer hands-on practice with a contact center interface, testing employees’ ability to learn and adapt to a technology they’ll be using daily. Encourage them to introduce their role on the team as well as how the agents can contact them.
Talkdesk
AUGUST 30, 2017
The contact center space is the most crucial element in a company’s customer relations, yet for some reason, it hasn’t evolved in decades. While most of the world evolved to adjust to the internet’s speed of information, contact centers have managed to stay mostly unchanged.
Talkdesk
NOVEMBER 7, 2016
Last week I read a great article by Bart Perkins, titled Is your service center too dependent on technology? 2) I recently joined Talkdesk , a truly innovative company that is changing the way businesses think about service/support centers and their telephony solution addresses all of Perkins’ suggestions for improving service centers.
Talkdesk
APRIL 21, 2017
Speakers: Tiago Paiva (CEO, Talkdesk), Gadi Shamia (COO, Talkdesk) and Robert Sur, (Head of Platform, Talkdesk). Talkdesk has experienced major growth since last year’s Opentalk summit. We’re less than a week away from celebrating the New Era of Customer Heroes at Opentalk 2017 in San Francisco! Tuesday, April 25.
Talkdesk
JULY 7, 2016
They serve as the representatives of the brand , often the only direct point of contact many customers will have with your company. The perfect hire for a phone rep may be quite unlike the best live chat rep. Any effective call center needs to have a variety of agents that can serve a variety of different customer needs.
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