Kustomer

JUNE 6, 2023

Although cash may be the reason you’re in business, customers are the more important commodity when it comes to keeping that business afloat. Trust plays a huge role in finance and banking. When it comes to protecting, investing and being responsible for customers’ money, they need to trust in the financial services company.

Financial 98

Financial Company Customer Service Tips 98

CSM Magazine

OCTOBER 17, 2016

Failing to provide satisfactory customer service is becoming an increasingly costly mistake for businesses. Customers are becoming more informed, more demanding, evermore critical, and are realising the power they yield. The wrath of frustrated customers, a damaged reputation and losses in sales and loyalty.

Customer Service Strategies 40

Customer Service Strategies Customer Service Strategy Multi-Channel 40

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Think Customers

JULY 1, 2020

It’s a business so ingrained in the trends and innovations of every industry from healthcare, travel, banking, and more. The contact center industry has always needed to look forward. But the Coronavirus pandemic forever changed our hopes for the future.

Contact Center 52

Contact Center Self Service Healthcare Chatbots 52

Think Customers

DECEMBER 1, 2020

Customers expect industries like retail to surprise them with deals and events, but occasionally moments of delight come from unexpected places. Dan recollected one of his career highlights at Discover bank where one simple action, $5 Starbucks gift cards to all customers, helped inspire unexpected goodwill for the brand.

Social Media 52

Social Media Advertising Banking Trends 52