ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

ECXO

APRIL 13, 2023

Of course, in B2B digital payment is preferred with IBAN and wire transfers. Cultural norms – cultural norms and values may influence customer expectations and behaviour, such as the importance of punctuality in Switzerland or the emphasis on hospitality in Italy. Customers criss-cross borders when they buy online.

Culture 52

Culture Customer Experience B2B B2C 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn: [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Lumoa

APRIL 24, 2018

However, the Net Promoter System — which includes things like the timing of surveys, transactional versus relational NPS, and closing the loop — can be an effective approach to improving customer experience. For that reason I would score it a 6 which is, of course,100% worse than a score of 9 in NPS maths. Of course you don't.

System 338

System Effort Score NPS Net Promoter Score 338