ShepHyken

DECEMBER 28, 2020

I’ll modify it just a bit: CX has been, is and will continue to be the new competitive advantage. 20 important statistics about the B2B customer experience by Mark Bowen. Product Manager of Commerce at Liferay, tells us why an excellent customer experience is the key to B2B success.

Customer Service 139

Customer Service Loyalty Programs B2B Competitive Advantage 139

Blake Morgan

JANUARY 20, 2022

Her tips and strategies are aimed to increase customer retention and lifetime value by educating and enabling customers. . On his Win the Customer blog, CX and customer service expert Flavio shares practical tips for companies of all sizes to turn CX into a competitive advantage. . Flavio Martins .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

APRIL 25, 2022

Instead of treating customer service like an afterthought or an overhead cost, your company has an opportunity to turn customer service into a revenue generator and a strategy to create a long-lasting competitive advantage. When a customer takes the time to download an app, it’s a commitment.

Customer Service 64

Customer Service Loyalty Programs Loyalty Competitive Advantage 64

ShepHyken

AUGUST 17, 2020

Price may become less sensitive for larger B2B’s, but product reliability and convenience are non-negotiable. What COVID-19 Did to Customer Loyalty by Caroline Jansen. How to create a great customer experience strategy in 6 steps by Albert McKeon. Here’s how to deliver a great customer experience, plus a template.

Customer Service 92

Customer Service Retail Competitive Advantage Loyalty 92

ShepHyken

MARCH 16, 2020

The decision to deliver a “compelling” customer experience starts at the top. 5 Things Leading Brands Do to Create World-Class Customer Experiences by Janelle Estes. Making your customers the focus of your business isn’t a competitive advantage; it’s become a basic business requirement.

Customer Service 90

Customer Service Self Service Competitive Advantage Loyalty 90

ShepHyken

JANUARY 8, 2018

This particular article focuses on retail, but there is plenty of insight for B2B type businesses as well. Forbes) After years of focusing on improving the customer experience, businesses are now turning attention inward as employee experience (often referred to as “EX”) moves toward the top of executive priority lists.

Customer Service 0

Customer Service Retail Contact Center Competitive Advantage 0

ShepHyken

MARCH 16, 2020

The decision to deliver a “compelling” customer experience starts at the top. 5 Things Leading Brands Do to Create World-Class Customer Experiences by Janelle Estes. Making your customers the focus of your business isn’t a competitive advantage; it’s become a basic business requirement.

Customer Service 62

Customer Service Self Service Competitive Advantage Loyalty 62