5 Top Customer Service Articles For the Week of January 8, 2018
ShepHyken
JANUARY 8, 2018
This particular article focuses on retail, but there is plenty of insight for B2B type businesses as well. Ensuring A Positive Employee Experience by Brian Berns. Bots are about to get better at customer support than humans by Michael Sikorsky and Rita Gunther McGrath. For information contact or www.hyken.com.
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