CCO Council

OCTOBER 28, 2017

My personal conversations with chief customer officers (CCOs) confirm that B2B industries are not far behind. A recent McKinsey survey of 1,000 B2B decision makers said that approximately "86 percent of respondents said they prefer using self-service tools for reordering, rather than talking to a sales representative."

Self Service 40

Self Service Chief Customer Officer B2C B2B 40

SmartKarrot

FEBRUARY 2, 2021

They provide the necessary training to their team of CSMs and CSLs and if needed also organize sales and customer relationship-oriented training from industry veterans. Chief Customer Officer. Chief Customer Officer belongs to the C-suite and hence exercises the most power in any role in a customer success career path.

Customer Success 8

Customer Success Chief Customer Officer Exercises Sales 8

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Wootric CX Blog

OCTOBER 7, 2020

Notably, Wootric, which seeks to drive business outcomes from customer experience efforts, has the fastest payback in the category. Wootric specializes in customer experience management for high growth B2B and B2C software-as-service and companies in digital transformation. Wootric is ranked #1 in ROI (Return on Investment).

ROI 52

ROI Report Net Promoter Score Effort Score 52