Average Handle Time Customers Interaction White Paper 
TechSee
MARCH 12, 2019
Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.
TechSee
OCTOBER 19, 2021
One method used by retailers to address the challenge of how to reduce customer returns, is restocking fees. Companies have attempted to reduce returns by taking a more thorough approach to understanding customer requirements during the sales process. Restocking Fees. This video says it all: Better Instruction Manuals.
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Seaton CX
MAY 24, 2023
But is the customer experience getting any better? According to an IDC white paper published in January 2022 , 87% of companies believe they provide an excellent customer experience—but only 11% of customers agree. He faced a difficult challenge: improving project turnaround times. What happened?
Think Customers
OCTOBER 4, 2021
Customers want to reach brands on their own terms, whenever, wherever. Chatbot and messaging capabilities are the essential tools needed to provide this 24/7, personalized customer service. Let’s explore their differences to find the right fit for customer needs. But these two platforms aren’t interchangeable. What’s a chatbot?
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Uniphore
DECEMBER 17, 2021
healthcare market must continue to transform how they interact with consumers if they want to succeed. A Forrester poll of members of 17 of the largest health plans in the country found an industry average score of 70.2 on a 100-point scale for customer satisfaction, which Forrester categorizes as an “OK” rating.
CSM Magazine
JANUARY 12, 2021
Customer service leaders and chief information officers (CIOs) are often asked what are they doing about artificial intelligence and automation. Do they centre around increasing customer engagement? Perhaps your objectives are more qualitative and based on measures of customer satisfaction, customer effort and customer lifetime value?
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