TechSee

MARCH 12, 2019

When visual interaction – whether via image or video – is combined with automation, contact center workflows can be improved dramatically. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents. The Power of Visual Automation. Benefits to agent productivity.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

OCTOBER 19, 2021

Visual assistance is an emerging technology powered by video and augmented reality that allows users to instantly stream their mobile device camera or screen for real-time, interactive visual engagement. Is visual assistance the answer to how to reduce returns? Truck Roll Rates, and. First Contact Resolution.

How To 124

How To e-support Self Service Retail 124

Think Customers

OCTOBER 4, 2021

For your contact center operations, this can be beneficial by deflecting lower value Tier 0 and Tier 1 interactions, while also delivering 24/7 customer support at scale. Effective contact centers understand the right moments to introduce chatbot or messaging capabilities into a conversation to meet customer expectations every time.

Chatbots 52

Chatbots Self Service Contact Center Omni-Channel 52

Seaton CX

MAY 24, 2023

According to an IDC white paper published in January 2022 , 87% of companies believe they provide an excellent customer experience—but only 11% of customers agree. We know that customers calling a company for support want the most efficient call possible, without dead air and long wait times.

Metrics 59

Metrics Customer Experience Contact Center Average Handle Time 59

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Uniphore

DECEMBER 17, 2021

healthcare market must continue to transform how they interact with consumers if they want to succeed. Lack of scalability Call volumes skyrocketed during the pandemic at the same time contact center employees had to shift to work-from-home models. Consumers faced long wait times to reach an agent. Post-interaction analytics.

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

CSM Magazine

JANUARY 12, 2021

Or are they purely operational, seeking to improve efficiency such as reduced average handling time (AHT), time to answer or to reduce call volumes in general? For more ideas and inspiration, download our latest white paper entitled “The CX Leader’s Ultimate Guide to Successful AI Projects”.

Self Service 52

Self Service Average Handle Time Chatbots Automotive 52