Using Omnichannel Contact Center to Drive Customer Satisfaction
InMoment XI
JANUARY 10, 2024
For example, a customer might start a conversation via chat and then continue it later over the phone, with the contact center retaining the history and context of the entire interaction. Develop Your Omnichannel Contact Center With InMoment’s omnichannel contact center software, you can house all your data in one place.
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