TechSee

APRIL 2, 2019

Today’s contact centers face a daunting challenge. Over the past few years, computer vision AI has emerged as a key customer-facing technology in both the B2C and B2B realms. Computer Vision AI – Reinventing the Contact Center. However, most of these innovations revolve around language. Object Recognition.

Contact Center 174

Contact Center Self Service Video Average Handle Time 174

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

TechSee

DECEMBER 22, 2019

The contact center agent’s job is getting harder. Call volumes in many contact centers are down along with the cost to serve. However, that means successful call center agents must now deal with a far greater proportion of complex issues. Seven types of successful contact center agents.

Call Center 124

Call Center Self Service Contact Center Effort Score 124

Oracle

MAY 26, 2020

Is your contact center and field support organization delivering random, reliable, or excellent experiences? In short, they needed a cloud solution that could handle their business’s complexity and empower them to configure and integrate the system to fit their needs. Lesson 1: Prepare for an evolution, not a revolution.

Customer Service 69

Customer Service Effort Score B2C Average Handle Time 69

Magellan Solutions

JULY 20, 2021

By ensuring that its call center agents receive extensive training in areas such as advanced data analytics, software technology, and machine learning; call centre services Philippines promises a threefold return when you choose to partner with them. Can contact center services Philippines triple your business value? E-commerce.

Call Center 52

Call Center Omni-Channel e-support Contact Center 52

NobelBiz

JUNE 5, 2023

Outbound Lead Generation In a call center, outbound lead generation is typically achieved through direct communication with prospects, usually via telephone calls. Using the Right Contact Center Technology Technology plays a vital role in lead generation. Managing Call Center Costs Implementing new programs is often costly.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Innovative CX

JANUARY 30, 2020

Having a knowledgeable, well-trained professional customer service representative (CSR) is table stakes for any business, be it B2B, B2C or B2B2C. So, we turned away from one-to-one relationships in exchange for large consolidated contact centers.

Customer Service Representative 52

Customer Service Representative Training Customer Service Chatbots 52