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Lessons From a Three Time Chief Customer Officer, with Darryl Speach – CB018

Customer Bliss

Prior to joining Greystone, Darryl was The Walt Disney Company’s lead consultant assigned to the Disney Institute/McKinsey & Company co-branded joint venture, specializing in customer experience and cultural transformations. While in this role, the organization was awarded the Malcolm Baldrige National Quality Award.

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Must-see market research sessions at X4 2020

Qualtrics

Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11. Customer Experience - 14:00 // Thurs, March 12. Experience Management - 16:00 // Thurs, March 12. Automotive —14:00-14:45 // Thurs, 12 March. Get hands-on with the tech enabling research breakthroughs.

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How Turkey’s largest conglomerate is listening and acting to help employees during the COVID-19 crisis

Qualtrics

Koç Holding incorporates more than 40 subsidiaries operating in sectors such as oil refinery, automotive production, durable goods, financial services , hospitals , retail , hotels , higher education , and more. Additionally, more than 50 employee profiles were identified in the subsidiaries; and actions were taken accordingly.

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29 must-see sessions at X4 2020

Qualtrics

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping Experience Management professionals reach new heights in customer , product , brand , and employee experience. Frontline product feedback in action.