Forrester

OCTOBER 10, 2014

Here''s an objection I sometimes hear when I talk to people about how improving customer experience can boost business performance: "Sure, it sounds great for glam industries like automotive or fashion. But the reality is that focusing on CX can also do a lot for less sexy industries. But I sell widgets.".

Customer Experience 87

Customer Experience Automotive Fashion Advertising 87

CSM Magazine

MARCH 20, 2024

Automotive Industry Advancements Autonomous vehicle systems from companies like Google, Tesla, and Toyota represent a significant leap forward. These vehicles themselves can act as customers, deciding on maintenance schedules, route optimization, and even entertainment subscriptions.

How To 52

How To Transportation System Automotive 52

ShepHyken

JULY 25, 2022

6 Considerations for a Meaningful Customer Service Policy by Kate Spirgen. My Comment: What customer service lessons can you learn from a garden retailer? The Garden Center magazine recaps Liz Lark-Riley’s session at the garden industry’s meeting, Cultivate ’22. Quite a bit. this is a must-read article.

Customer Service 13

Customer Service Chief Customer Officer Automotive Retail 13

CSM Magazine

APRIL 5, 2018

ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care?

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40