Article Contact Center Software Customer Service Gamification 
Playvox
DECEMBER 21, 2022
Fortunately, there are solutions to help address your concerns, and we’ve got some suggestions for the best contact center software for remote workers. For their part, the managers in our study believe they’ve done a good job supporting their remote customer service teams. Communication. Workforce Management.
NobelBiz
FEBRUARY 21, 2022
These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition.
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ShepHyken
JANUARY 3, 2020
This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Managing motivation can be a real struggle for customer service teams. What is gamification? Benefits of gamification.
NobelBiz
FEBRUARY 27, 2024
When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Table of Contents What is Call Center Optimization? RELATED ARTICLE What Is ACD – Automatic Call Distribution System?
Playvox
APRIL 25, 2023
ICMI shared that the top skills contact center focused on in agent training were learning the technologies used to provide service, customer service techniques, and the role of an agent. Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work 2. Engagement. Engagement.
NobelBiz
APRIL 18, 2023
Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Look no further!
Playvox
MAY 2, 2023
But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. Moving to a cloud contact center and workforce engagement solution means shifting your data, software, and hardware used to provide customer service from on-premises solutions to a cloud-based infrastructure.
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