NobelBiz

FEBRUARY 22, 2023

The data collected, measured, and analyzed for contact centers is an absolute gold mine. This article focuses on the crucial role of customer data analytics in contact center performance and customer experience. What do they want to communicate? What would be the ideal time to contact the customer?

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Call Experts

JULY 28, 2022

Contact center support can help you provide 24/7 support to your customers, regardless of where we are located in the world or what time it is in their region, which increases customer satisfaction and loyalty levels. What Is A Contact Center? With IVR, agents can access different skill sets for a specialized call.

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NobelBiz

MARCH 6, 2023

And it perfectly suits our topic for this article. Predictive dialers occupy a cornerstone place in every outbound calling strategy as they shorten the time between answered calls, enabling your team to connect with your customers and reach new leads faster. What is Predictive Dialer Software?

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NobelBiz

APRIL 25, 2023

A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

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NobelBiz

JULY 25, 2023

In this article, we delve into the insights that these analytics provide, enabling companies to enhance service quality and understand their customers better. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers.

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NobelBiz

APRIL 5, 2022

However, managing a contact center doesn’t come without its challenges and risks. In this article, we detail 10 of the biggest Risk Factors that most Contact Centers face And How To Resolve Each One of Them. Why is managing risk factors so important in the contact center industry?

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NobelBiz

NOVEMBER 15, 2022

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. The notion of a unified agent desktop has become an essential cog in the wheel of an efficient contact center.

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NobelBiz

FEBRUARY 15, 2023

In this article, we answer the question of how to build an excellent customer support team. There is no foolproof and perfect formula for customer service In the past, customers have complained about the lack of human-to-human contact. However, other solutions have come along, such as e-mail communication or online chat systems.

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NobelBiz

FEBRUARY 27, 2023

To become a successful contact center, managers should pay exhaustive attention to four aspects, the first of which is a well trained workforce. Agents who possess excellent communication skills and product knowledge, able to provide seamless interactions. Thus, becoming a successful contact center.

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NobelBiz

AUGUST 11, 2022

In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? Why CCaaS flexibility is so important for call centers? To begin, most businesses are abandoning the call center paradigm in favor of contact centers.

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NobelBiz

MAY 2, 2022

The technique of forwarding an incoming call to a specified contact person is known as call routing. In this article, we explore the nature, functionality, and benefits of call routing for call routing for contact centers. What is call routing in a call center and how does it work?

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