Article Chatbots Customer Service Representative e-support 
Comm100
JULY 20, 2021
Nowadays, though, a good customer service experience can be the deciding factor between two competing brands. That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. What is a chatbot?
GetFeedback
JANUARY 21, 2020
The idea of AI holds a lot of promises such as savings in cost and time for businesses as well as supporting skilled professionals by effectively executing the mundane routine tasks. Many businesses now offer on-website chatbots for customers to ask questions and get an immediate reply via virtual conversation. About the Author.
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NobelBiz
JANUARY 10, 2021
Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. The chatbot, as a conversational robot embedded into a messaging app, enables the creation of a new communication experience with users.
Inbenta
DECEMBER 21, 2023
To help companies navigate the topic of Generative AI and come up with a thoughtful point of view, Inbenta developed the following article to educate readers on Generative AI, the use cases it can address, and how it can be used responsibly. But for many tech-forward companies, Generative AI initiatives are moving ahead regardless.
BirdEye
SEPTEMBER 20, 2023
You rely on artificial intelligence when using Waze, Alexa, Siri, facial recognition for phone access, or even your e-mail spam filter. Sephora uses it in its Visual Artist program, and smart companies use AI chatbots for customer experience. From a previous Birdeye article- competitor analysis tool for businesses: 5.
Inbenta
OCTOBER 30, 2023
To help companies navigate the topic of Generative AI and come up with a thoughtful point of view, Inbenta developed the following article to educate readers on Generative AI, the use cases it can address, and how it can be used responsibly. But for many tech-forward companies, Generative AI initiatives are moving ahead regardless.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
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