CSM Magazine

OCTOBER 19, 2023

They’ve built a robust data infrastructure which allows them to clean and organise a wealth of raw data, from customer bookings to website analytics. This centralised approach has empowered their teams to identify high-risk bookings and act proactively, ensuring a seamless travel experience for their customers.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

Horizon CX

DECEMBER 1, 2023

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

CSM Magazine

NOVEMBER 3, 2020

In a highly competitive marketplace, where exceptional customer service is essential, Get Living has added a unique feedback functionality to Evie, its immersive in-home tenant bot. Take Get Living, the pioneering UK property management company that serves residents of London and Manchester’s most fashionable neighbourhoods.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

Kayako

DECEMBER 3, 2015

Customer service is a cost-center, it doesn’t impact earnings, and investing money into it is like pouring money down the drain… isn’t it? You know that exceptional customer service has more impact on the rest of the business than your colleagues realize. Luckily, you know different.

Customer Service 120

Customer Service How To Case Study NPS 120

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. Telecom Services Telecommunication services are the veins of a call center, transporting voice data from one point to another. Furthermore, their maintenance is generally more labor-intensive and costly.

Call Center 52

Call Center Contact Center CRM Social Media 52

AWS Machine Learning

SEPTEMBER 5, 2023

Today, Carrier products create comfortable environments, safeguard the global food supply, and enable safe transport of vital medical supplies under exacting conditions.” At Carrier , the foundation of our success is making products our customers can trust to keep them comfortable and safe year-round.

Training 97

Training Innovation Data Analytics 97