CSM Magazine

OCTOBER 19, 2023

As recent reports suggest, companies that invest in higher levels of customer service often reap the financial rewards in the investment created. They’ve built a robust data infrastructure which allows them to clean and organise a wealth of raw data, from customer bookings to website analytics.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

Horizon CX

DECEMBER 1, 2023

Strategic Milestone: Amazon’s emphasis on customer satisfaction directly contributes to its strategic milestone of market leadership. By tailoring its services to meet and exceed customer expectations, Amazon has secured customer loyalty, driving market share growth, and enhancing its overall strategic position.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. Telecom Services Telecommunication services are the veins of a call center, transporting voice data from one point to another. Furthermore, their maintenance is generally more labor-intensive and costly.

Call Center 52

Call Center Contact Center CRM Social Media 52