Solvvy
NOVEMBER 30, 2022
Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.
AWS Machine Learning
FEBRUARY 6, 2023
To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.
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AWS Machine Learning
AUGUST 30, 2023
This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. It also provides attribution and transparency by displaying links to the reference documents and context passages that were used by the LLM to construct the answers.
UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.
UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.
Avaya
APRIL 10, 2019
2 technology they expect to transform Digital Customer Experience (DCX), behind customer success analytics tools. 25% reduction in agent turnover. Still, I frequently hear customers say: “AI is all hype,” to which I respond with documented ways companies are using AI today and finding huge success. 39% growth in digital sales.
Uniphore
JULY 21, 2021
Some key capabilities to look into including are semantic analytics and natural language processing. Semantic analytics can be used to examine documents with a higher level of intelligence than a pure keyword search. Natural language processing, meanwhile, can be used to find knowledge that lacks text, like educational videos.
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